No 25 cents: Robinsons customers shortchanged

IF YOU SHOP at Robinsons Ilocos Norte–particularly in its supermarket, department store, and hardware—chances are you have experienced this, too.

Cashiers would round off your change to the nearest peso, most of the time to the benefit of the establishment, because they do not have twenty-five-cent coins.

For example, if your change is P12.45, they will give you only P12.00.  In some verified instances, the change is short, and purposefully, by as much as 70 cents.

Previously, the cashiers would ask, “Sir, ok lang po ba kung kulang ng (the amount)?  Today, though, most of them do not ask anymore, they just hold back the last fraction of your peso, and sans your consent.  They assume that you know about their unwritten policy.  They assume that it is just ok.

But even if the cashier asks, it is still not ok.  At best, the question is rhetorical, for they assume the answer: “Of course it is ok.  It must be ok.  Anyway, it is just 25 cents.”  Moreover, the consumer would feel ashamed to a cause a delay in the cashier’s work, especially when the line is long, and all for 25 cents. Continue reading “No 25 cents: Robinsons customers shortchanged”