The most difficult column I have written by far is that of Ilocos Norte-based call centers that sell—in ways deceptive and malicious—porn sites, for I knew it would create a stir and would affect the livelihood of those involved in the trade. I would not have done the exposé, but no one else, not even colleagues in the media, seemed inclined to do it, so I performed my moral obligation as writer and well-meaning citizen. I wrote about the subject, but only after a great deal of thought and soul-searching, on top of my exhaustive research. It was in August last year.
An investigation was conducted by the police after the matter was tackled in the city council. Radio and TV stations also picked up the issue, thus taking off a lot of weight from my shoulders. I could have written follow-up articles, I did not. It was enough that I brought the issue out in the open. And I was already receiving threats on my safety.
I never learned about the results of the investigation, but I did know that these businesses slowed down and that some agents lost their jobs as a result. For their part, parents who learned about these shady activities ordered their children to quit their jobs in these call centers. It saddened me, but such sadness was mitigated with a strong hope that these establishments will eventually handle only decent accounts and, ergo, provide only decent jobs to our people, especially the young.
On March 31, while I was in the circus of computing grades, distributing class cards, and being chased by those who got red marks, I chanced at a mini job fair conducted by Kinetic Human Division at the MMSU Batac Campus. I was happy when I saw their staff interviewing our students. I learned that they offer a lot of job openings today, and that business is booming.
I had no doubts whatsoever that they offer today only clean jobs, jobs that our students and graduates can be proud of, learn from, and earn enough from. I know that KHD, Laoag’s largest BPO (business process outsourcing) firm, has learned from past’s lessons and is training its sights on a future so bright.
I got the chance to talk to Ms. Ethel Saliendra, human resource officer of KHD, who initially looked startled to see me around. She requested for a talk with me though, and I took it as a good opportunity to explain to her why I wrote what I wrote last year. All is water under the bridge now, I said, and that I was happy to see that things are looking up. Continue reading “200 call center jobs open.. and this time clean”