Finally, an honest-to-goodness call center in Ilocos Norte

EGS riknakem

The Long wait is over.

After three years of preparations for the entry of large BPO (business process outsourcing) companies in Ilocos Norte, one of the largest call centers across the globe is setting up a branch in the province.

Expert Global Solutions (EGS) is expanding in Ilocos Norte, and  is opening at least 600 jobs for call center agents and management personnel.

The company offers a basic, entry-level monthly pay of P12,500 for call center agents and a sign-up bonus of P10,000. Employees who meet prescribed targets will also receive performance bonuses and incentives. Salaries for managerial posts start at P30,000.

Applicants, who must at least have one year of college, only need to bring a resumé at the Ilocos Norte Centennial Arena’s i-Hub Center where recruitment is in full swing. Located in Laoag City, the arena is one of the sites being considered for the call center expected to open next year. While the offices are being constructed, successful applicants will undergo training, with pay, at EGS Clark, Pampanga.

As much as possible, the company wants to hire Ilocos Norte residents for the job openings, although applicants from other provinces are also welcome. They are also encouraging Ilocanos working in their other branches to come home to the province.

EGS is the holding company for two global leaders in business process outsourcing: NCO Financial Systems, which specializes in Accounts Receivable Management, and APAC Customer Services, which concentrates on Customer Relationship Management.

The company is headed by Mr. Rainerio “Bong” Borja who has over 25 years of experience managing large-scale customer service, IT support and consulting organizations within the Asia- Pacific region. Mr. Borja, who has also served as president of Aegis People Support, is a founder of the Business Processing Association of the Philippines (BPAP)—the umbrella organization of BPO, contact center and IT-enabled services companies in the country—and was its chairman for five years. Continue reading “Finally, an honest-to-goodness call center in Ilocos Norte”

OPEN

I brought my kids to the Open Capitol activity held Feb. 2 in celebration of the 194th Founding Anniversary of the Province of Ilocos Norte. Eighty Accountancy Students enrolled in Sociology 1 (Society and Culture, which I teach) formed part of the estimated 7,000 visitors who trooped to the Capitol that day. The tour to the province’s seat of power was timely as we were just about to begin our classroom discussions on government as a social institution.

Here, dear karikna, are some of the observations and insights of my students. Continue reading “OPEN”

Jubileeconomics

St. William Cathedral, Laoag City

The Roman Catholic Diocese of Laoag, established in June 1961, celebrates its Golden Jubilee this year, and I should feel excited. This must be something big and meaningful. After all, Ilocanos are a deeply pious lot and we, as with the rest of the nation, are predominantly Catholic. But I feel uneasy, dear karikna, because of certain circumstances that surround the celebrations.

I came to know of the Church’s golden jubilee in a rather odd way. In November last year, Luvee Hazel Calventas-Aquino, a friend and colleague in the university, expressed to me her discomfort over a tarpaulin streamer that was hung very conspicuously near the side entrance of the St. William Cathedral in Laoag.  Most churchgoers take the side entrance, and so it is very difficult to miss the streamer. “Why post it there?” Luvee asked. And it is not only Luvee, many other well-meaning parishioners shared the same sentiment.

Let me describe to you the banner. It is huge, really huge, billboard sized.  Even if you have an eye problem, it would be difficult for you not to notice it. Featuring the latest model of a car brand, it bears an attractive picture and a catchy line which goes, “Find out why 10,000 customers chose the new Honda City.  Honda: forever change the rules.” In the middle of the streamer is an invitation which goes: Inquire Inside. Continue reading “Jubileeconomics”

200 call center jobs open.. and this time clean

The most difficult column I have written by far is that of Ilocos Norte-based call centers that sell—in  ways deceptive and malicious—porn sites, for I knew it would create a stir and would affect the livelihood of those involved in the trade. I would not have done the exposé, but no one else, not even colleagues in the media, seemed inclined to do it, so I performed my moral obligation as writer and well-meaning citizen. I wrote about the subject, but only after a great deal of thought and soul-searching, on top of my exhaustive research. It was in August last year.

An investigation was conducted by the police after the matter was tackled in the city council.  Radio and TV stations also picked up the issue, thus taking off a lot of weight from my shoulders. I could have written follow-up articles, I did not.  It was enough that I brought the issue out in the open.  And I was already receiving threats on my safety.

I never learned about the results of the investigation, but I did know that these businesses slowed down and that some agents lost their jobs as a result. For their part, parents who learned about these shady activities ordered their children to quit their jobs in these call centers. It saddened me, but such sadness was mitigated with a strong hope that these establishments will eventually handle only decent accounts and, ergo, provide only decent jobs to our people, especially the young.

On March 31, while I was in the circus of computing grades, distributing class cards, and being chased by those who got red marks,  I chanced at a mini job fair conducted by Kinetic Human Division at the MMSU Batac Campus. I was happy when I saw their staff interviewing our students. I learned that they offer a lot of job openings today, and that business is booming. 

I had no doubts whatsoever that they offer today only clean jobs, jobs that our students and graduates can be proud of, learn from, and earn enough from. I know that KHD, Laoag’s largest BPO (business process outsourcing) firm, has learned from past’s lessons and is training its sights on a future so bright.

I got the chance to talk to Ms. Ethel Saliendra, human resource officer of KHD, who initially looked startled to see me around. She requested for a talk with me though, and I took it as a good opportunity to explain to her why I wrote what I wrote last year. All is water under the bridge now, I said, and that I was happy to see that things are looking up. Continue reading “200 call center jobs open.. and this time clean”

Hail the Marunggay Fairy and her green leafy wand

The Marunggay Fairy during the launch of Malunggay in the City in Metro Manila
The Marunggay Fairy during the launch of Malunggay in the City in Metro Manila

TRC Director General Tony Ortiz and MMSU President Miriam Pascua enjoy malunggay ice cream

TRC Director General Tony Ortiz and MMSU President Miriam Pascua enjoy malunggay ice cream

During a TV shoot for "Negosyo, atbp." aired on NBN
During a TV shoot for "Negosyo, atbp." aired on NBN

Everyone who enters Laoag City via the Gilbert Bridge is welcomed by a humungous “M” sign. The golden arch is trademark of a global food chain that is home to fatally cholesterol-laden food products including French fries, fried chicken, and burgers.

Somewhere in the city, however, another big “M” is gaining ground, slowly but surely, thanks to a lady who has extensively researched on, developed, and commercialized a greeny wonder. Continue reading “Hail the Marunggay Fairy and her green leafy wand”